What is THORChain® and how to access it
THORChain® is a cross-chain liquidity protocol that enables permissionless swaps between native assets. Access normally happens by connecting a compatible wallet to the official interface. For web access use the official site (thorchain.org) or the documented app endpoints in the THORChain® docs (docs.thorchain.org).
THORChain® Login — typical flows
Unlike custodial exchanges, THORChain® relies on wallet connections rather than username/password flows. When you see “THORChain Login” prompts, they typically ask you to sign a message from your wallet (e.g., MetaMask, Keystore, or other supported wallets) to authenticate and interact with the protocol.
Troubleshooting THORChain® Login issues
- THORChain® Login not working: Verify you are on the official domain. Clear cache, disable browser extensions (ad blockers) and try an incognito window.
- Unable to login THORChain® / Error connecting THORChain® Account: Reconnect your wallet, confirm the correct chain/network, and ensure your wallet extension is unlocked.
- Transaction declines or “error decline”: Confirm sufficient gas on the source chain, check slippage settings, and make sure the node you’re routing through is responsive.
- THORChain® App not working / Can't verify: Update the app/interface and try a different RPC endpoint or browser.
Account recovery & 2FA on THORChain®
THORChain® is non-custodial — recovery is handled at the wallet level. If you lose access to your wallet, use your wallet’s seed phrase or recovery process. THORChain® itself does not provide a platform-level 2FA reset; any two-factor security must be restored via the wallet/provider you used to connect. For protocol-level questions, consult the THORChain® Help Center and docs linked above.
When to contact support
If you consistently see connection errors after trying the troubleshooting steps, gather these details before contacting support: timestamp, wallet type, network used, exact error text, and a screenshot. Submit this via official channels documented at thorchain.org/contact.
Conclusion
THORChain® delivers frictionless cross-chain swaps but depends on wallet connectivity and network health. Most login and app failures are resolved by reconnecting wallets, clearing caches, choosing the proper network, and using official RPC endpoints. Always rely on THORChain® official resources and never share private keys or seed phrases when seeking help.